发布时间 : 星期五 文章2019年最新国家开放大学电大《管理英语(2)》和《仲裁法》汇编形考网考网络核心课作业及答案更新完毕开始阅读1f20ae4fa1116c175f0e7cd184254b35effd1aed
16. I don’t know . I just arrived here two minutes ago.
A. what’s going on B. how is going on C. who is going on 17. Theysince last night. They are about to finish the work.
A. are cleaning the system
B. have been cleaning the system C. had cleaned the system
18. I’m confident in these as long as wethe needs of the community residents and improve our service quality.
A. keep an eye on B. keep an eye at C. keep eyes on 19. We have toour annual work report to the manager next week.
A. hand in B. hand out C. hands up
20. the fog, we should have reached the annual meeting site on time.
A. Because of B. In spite of C. But for
三、阅读理解（共 40 分，每小题 4 分）
21-25 题：阅读下列短文，从 A、B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。 Passage 1
Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.
Keep Your Questionnaire Simple and Visually Attractive
Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:
Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.
Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.
White space: Ensure that there is space between questions and sections and don’t make margins too small. Keep Questions Brief and Easy to Understand
Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire.
Make Sure Questions Are In the Right Order You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.
Use Open-Ended Questions Properly
Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.
In a word, taking the time to develop a well-designed and participant “friendly questionnaire will give you useful data that can help you make the right decisions.
21. The questionnaire contains following elements except ？
A. test
B. paragraph C. address
22. In order to keep your questionnaire visually attractive, you should .
A. choose different font styles in a questionnaire B. write long paragraphs instead of short ones
C. leave enough space between questions and sections
23. You should start your questionnaire with questions and then move to ones.
A. general, specific B. specific, general
C. short, long
24. What could be the best title for this passage?
A. Designing an Effective Questionnaire.
B. Questionnaire is the best way to collect data from many people. C. Questionnaire benefits our life.
25. Which of the following statements is NOT true?
A. Questionnaire design skills can be learned in a short time.
B. Open-ended questions cannot provide more detailed inform better not use too many open-ended questions in one questionnaire.
C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire.
26-30 题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F’’,并将答案写在题前括号内。 Passage 2
An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, operation analysis and financial statements. ·Chairman’s Letter
Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company. ·Operation Analysis
The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues. ·Financial Statements
The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.
( T ) 26. An annual report of a company provides some information about its business performance for certain people.
( F ) 27. People can know everything of the company from the annual report.
( T ) 28. An annual report usually includes chairman’s letter, financial statements and operation analysis. ( F ) 29. A chairman’s letter should include the strategic direction moving forward. ( T ) 30. This passage is mainly about the main parts of an annual report.
四、翻译（ 共计 20 分，每小题 4 分）
31-35 题：选择正确的译文，并将答案序号写在题前括号内。
31. A new food market will be built in our community next month.
A. 下个月我们社区就已经建了一个新的食物市场。 B. 我们社区正在建一个新的菜市场。 C. 下个月我们社区将新建一个菜市场。
32. On the last day of the old year, there is a family dinner.
A. 在老年人生命中的最后一段日子里，通常有一顿家庭餐。 B. 在即将过去的一年中的最后一天，会有一次家庭聚餐。 C. 在过去的日子里，经常有家庭聚餐。
33. You will do everything within your power to try and resolve the situation.
A. 你会在权利范围内尽一切努力解决问题。 B. 你会在意志范围内尽一切努力解决问题。 C. 你会在力量范围内尽一切努力解决问题。
34. To communicate precisely what you want to say, you have to frequently need to define key words.
A. 要简明扼要地表达本意，就必须不断定义关键词。 B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意，就必须不断定义关键词。
35. I think what should be done is to create more job opportunities for students.
A. 我认为我们更需要为学生们创造更多的工作机会。 B. 我认为我们将来要给学生们更多机会。
C. 我认为我们已经给了学生们更多的工作机会。
作业3
一、交际用语 （ 共计 10 分，每小题 2 分）
1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。
1. - I’m terribly sorry that I’ve spilled some coffee on the table. - .
A. I don’t care.
B. It doesn’t matter. C. Don’t be sorry．
2. - What starting salary do you expect? - .
A. I’d like to start on Monday next week. B. I expect to get a salary increase. C. I’d like to start at ￥5,000 a month. 3. - Any suggestions for the project? - .
A. I need your advice on it.
B. I advise you to put more hands in this project. C. Thanks for your suggestions.
4. - Our company is doing a customer service questionnaire. May I take you a moment? - .
A. It doesn’t matter B. By all means. C. I have no idea.
5. - I am sorry. Now what were we talking about? - .
A. Never mind.
B. I don’t remember, either.
C. You were saying that you used to be a teacher.
二、词汇与结构（ 共计 30 分，每小题 2 分）
6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。 6. One day, our dreams willreality.
A. turn out B. turn into C. turn away
7. He says what he thinks and does what he wants to do， other people’s feelings.
A. according to B. regardless of C. because of
8. We should take the degreeaccount when we recruit a new secretary.
A. with B. into C. of
9. The candidate should dress in a manner that is appropriate to the positionhe is applying.
A. for which B. which C. that
10. Participants havethe Productivity Analysis Worksheet.
A. completing B. been completed C. completed 11. How many players does a baseball team ?
A. consist of B. be responsible for C. set out
12. This involvesthe high-level reasoning behind your intentions for the event.
A. identify B. identified C. identifying
13. We should keep in mind the feedback is very helpful for planning future meetings and events.
A. what B. that C. when
－14. The investor should be aware of the limitations of the financial statement analysis the annual report.
A. based on B. basing on C. base on 15. Under no circumstanceto tell lies to the public.
A. the companies are allowed B. are the companies allowed C. the companies will allow
16. The more information you can get， in your field.
A. the more competitive will you be B. you will be the more competitive C. the more competitive you will be
17. Wei t very much that you’ve come to give us a timely ride. Otherwise we would miss the train.
A. appreciate B. expect C. promise 18. I would rather two weeks earlier.
A. you should come here B. you came here C. you had come here
19. face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.
A. Compared to B. Comparing C. Compare 20. Our company willthe customers’suggestions.
A. respond B. responding to C. respond to
三、阅读理解（共 40 分，每小题 4 分）
21-25 题：阅读下列短文，从 A,B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。 Passage 1
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career. 21. Whom do angry customers tend to aim their dissatisfaction and complaints at?
A. Staff members. B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should .
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means .
A. Your mouth is not more important for you than your ears. B. You should listen more than you speak. C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude?